SMKO سمکو
Support

Frequently Asked Questions

Answers to what customers ask us most.

How long does installation take?

Most installations are completed within 1-2 hours by a licensed technician.

How often should I flush my water heater?

We recommend flushing the tank every 6-12 months to remove sediment buildup.

What size do I need for my household?

As a general guide: 30L-50L suits 1-2 people, 80L suits a small family, and 100L suits larger households.

Is professional installation required?

We strongly recommend professional installation to keep your warranty valid and ensure safety.

What do I do if my heater stops producing hot water?

Check that power is connected and the thermostat is set correctly, then contact support if the issue continues.